Terms & Conditions

BOOKING & PAYMENT

RESCHEDULING & CANCELLATIONS

A minimum of 48 hours’ notice is required to re-schedule a Consultation.
Failure to provide notice may result in forfeiture of the Consultation fee.
We understand that unforeseen circumstances may arise. If you need to re-schedule at short notice please contact us as soon as possible, and we will do our best to accommodate a new time.
If Outside In needs to re-schedule for any unforeseen reason alternative dates will be offered.

SCOPE OF SERVICE

The Consultation is a verbal service that provides design direction, layout guidance, colour and material selections, and planting palettes.
The service does not include;
- Drawings, sketches or scaled plans.
- Full property plant lists
- On-going consultation beyond the agreed service.
One round of follow-up questions is included; additional queries may incur a fee.
Following the Consultation a Concept Plan fee proposal or Landscape Design fee proposal will be provided if requested.

CLIENTS RESPONSIBILITES

Clients are responsible for providing accurate property and project information, including site plan or dimensional drawings, photos, and inspirational references.

LIABILITY

Advice given during the Consultation is based on the information available at the time.
Advice provided during the Consultation is verbal. Outside In cannot be held responsible for any misinterpretation or incomplete recording of this information by the Client.
Concept Plans are an ideation of the design direction discussed during the Consultation and are not a detailed construction- ready document.
Outside In is not responsible for outcomes where advice or a Concept Plan is implemented without a full Landscape Design.

INTELLECTUAL PROPERTY

Any materials, written advice or documents provided remain the property of Outside In and may not be re-produced or used for any third party purposes without written consent.

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